Received
6
Resolved
2
Open now
6
Waiting on us
4
First reply
3 h
Articles read
19
Found it helpful
65%
Searches
32
Found nothing
12
Searches that found nothing
Write these up, or put their words in an article that answers them.
refund a customer
7
gst return
2
work offline
2
job sheet
1
Rated not so good
The articles readers said didn't help, most first.
Read just before asking
Read by the same person in the day before they asked for help, by how many requests followed.
Who asked
| Customer | Requests | Messages | Open |
|---|---|---|---|
| Customers | 6 | 4 | 6 |
Waiting longest
Help articles read each month
How many times customers opened a help article, over the last twelve months.
11
Dec
31
Jan
13
Feb
27
Mar
20
Apr
28
May
21
Jun
31
Jul
30
Aug
27
Sep
29
Oct
19
Nov
Articles read and rated
| Article | Times read | 🤩 | 🙂 | 😕 | Starred |
|---|---|---|---|---|---|
| Your job list Jobs → Job list | 4 | 1 | 3 | 0 | 0 |
| Invoice a finished job Invoices → Invoice list | 4 | 1 | 3 | 0 | 0 |
| Create a job Jobs → Job list | 3 | 2 | 2 | 0 | 1 |
| Connect Xero Settings | 3 | 0 | 0 | 6 | 1 |
| Schedule a job Jobs → Calendar | 2 | 0 | 2 | 0 | 0 |
| Welcome to Acme Getting started | 1 | 0 | 1 | 1 | 0 |
| Payment reminders Invoices → Invoice list | 1 | 0 | 0 | 5 | 0 |
| Can I take a part payment? Invoices → Invoice list | 1 | 4 | 0 | 2 | 0 |
| Set up your business Getting started | 0 | 1 | 1 | 0 | 0 |
| Send a quote Quotes → Quote list | 0 | 1 | 2 | 0 | 1 |
| Record a payment Invoices → Payments | 0 | 0 | 3 | 1 | 0 |
| Roles and permissions Settings | 0 | 2 | 1 | 1 | 0 |